Order Cancellation
- Before Shipment: You may cancel your order within 12 Hours of placing it for a full refund. Please contact our customer service at info@machine-spares.com / 6262161614 to request cancellation.
- After Shipment: Once your order has been shipped, it cannot be canceled. However, you may return it following our return policy.
Returns & Refunds
We want you to be fully satisfied with your purchase. If you are not happy with your order, you may return it under the following conditions:
Eligibility for Returns
- Items must be unused, unworn, and in their original packaging with all tags intact.
- Returns must be requested within 2 days of delivery.
- Certain items (such as personalized, perishable, or final sale items) may not be eligible for return.
Return Process
- Request a Return: Contact our support team at info@machine-spares.com / 6262161614 with your order details.
- Receive Return Instructions: We will provide you with a return shipping label (if applicable) and instructions.
- Ship the Item: Pack the item securely and send it back within 2 days of return approval.
- Refund Processing: Once we receive and inspect the return, we will process your refund within 7 business days to your original payment method.
Return Shipping Costs
- If the return is due to our error (e.g., wrong item shipped, defective product), we will cover return shipping costs.
- If returning for other reasons (e.g., change of mind), you may be responsible for return shipping fees.
Exchanges
- Exchanges are available for defective or damaged items only. Please contact us within 2 days of delivery to request an exchange.
Contact Us
For any questions about our Cancellation & Returns Policy, please reach out to us at info@machine-spares.com / 6262161614.